Thank you for shopping with our Kahfi Food Platform. We appreciate your trust in us and are committed to providing a delightful shopping experience. Our Refund Policy is designed to ensure fairness and transparency in handling refunds for your food orders. Please read the following carefully:

1.Refund Eligibility:
  • Product Issues: If you receive a product that is damaged, spoiled, or does not meet the quality standards you expected, you may be eligible for a refund.
  • Delivery Issues: In the event of late deliveries or non-delivery of your order, you may qualify for a refund. However, please note that delivery-related issues will be thoroughly investigated before refunds are processed.
2.Initiation of Refund:
  • Contact Customer Support:To initiate a refund, contact our Customer Support team within 48 hours of receiving your order. You can reach out to us via [Contact Form/Email/Phone].
  • Provide Details:When contacting Customer Support, please provide your order number, details of the issue, and any supporting evidence such as photos. This information will help expedite the refund process.
3.Refund Process:
  • Review and Verification:Our team will review your refund request and may reach out to you for additional information.
  • Approval:Once your request is verified and approved, we will initiate the refund process.
  • Refund Method: Refunds will be processed using the original payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account.
4.Non-Refundable Items:
  • Change of Mind: We do not offer refunds for orders where the customer simply changes their mind after placing the order.
  • Discounted and Promotional Items:Items purchased during special promotions or with discount codes may not be eligible for refunds.
5.Cancellation Policy:
  • Cancellation Window:You can cancel your order within 48 hours of placing it. Once the order is processed, cancellations may not be possible.
6.Contact Information:

For any queries or concerns related to refunds, please contact our Customer Support team at [Customer Support Email/Phone].

7.Changes to the Refund Policy:

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing our Kahfi Food Platform. We value your business and are dedicated to ensuring your satisfaction.