Overview

At Kahfi Food, we are committed to ensuring your satisfaction with our products and services. If you encounter any issues with your purchase, please take a moment to review our Returns Policy outlined below.

1.Quality Assurance:

We take pride in delivering high-quality food products. If you receive an item that doesn’t meet our quality standards, contact us within 48 hours of receiving the product.

2.Damaged or Defective Items:

 In the unfortunate event of receiving damaged or defective items, please notify us immediately. Provide clear images of the product and packaging to expedite the resolution process.

3.Expired Products:

We guarantee the freshness of our products. If you receive an item with an expired date, contact us promptly. We will investigate and replace the product or provide a full refund.

4.Incorrect Items:

If you receive an incorrect item, please contact us within 72 hours of receiving the package. We will arrange for the correct item to be shipped or offer a full refund.

5.Refund Process:

Follow Refund policy page

6.Return Shipping:

For quality-related issues, we will cover the return shipping costs. In other cases, customers are responsible for return shipping expenses.[Shipping and Delivery page]

7.Unopened and Non-Perishable Items:
Unopened, non-perishable items can be returned within 7 days of delivery. Customers are responsible for return shipping costs. A restocking fee may apply.

8.Contact Information:

To initiate a return or for any inquiries, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

Please note that our return policy is subject to change, and the terms mentioned above may be adjusted. It’s recommended to check this page periodically for any updates.

Thank you for choosing our Kahfi Food. We appreciate your trust in our products and services.

NOTE:

It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

While handing over your package to Drop-Off station/ Pickup Agent, and reserve it for future reference.